Last Updated: July 2026

At Norelia, we are committed to providing a secure, convenient, and transparent payment experience. This Payment Policy explains how payments are processed, when your payment is charged, and what you can expect during checkout.

Accepted Payment Methods

We accept the payment methods that are displayed on our secure checkout page at the time of purchase.

The payment options available during checkout may vary depending on your location, device, or payment provider.

Currency

All prices on our website are displayed and charged in Australian Dollars (AUD) unless otherwise stated.

If your card or payment account uses a different currency, your financial institution may apply currency conversion fees or exchange rates. These charges are determined by your payment provider and are not controlled by Norelia.

Secure Payments

Your payment security is important to us.

All transactions are processed through secure and encrypted payment systems designed to help protect your personal and financial information.

Norelia does not store your complete payment card details on our servers.

Payment Authorization

When you place an order, your payment is subject to authorization and verification by your payment provider.

If your payment cannot be authorized or completed, your order may be delayed, placed on hold, or cancelled until payment is successfully received.

Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation email containing your purchase details.

If you do not receive your confirmation email within a reasonable time, please check your spam or junk folder before contacting our support team.

Pricing Accuracy

We make every effort to ensure that product descriptions, prices, and promotional offers are accurate.

If an unexpected pricing error occurs, we reserve the right to cancel or decline an order before shipment. If payment has already been collected, a full refund will be issued promptly using the original payment method.

Taxes

Where applicable, taxes will be calculated and displayed during checkout in accordance with Australian laws and regulations.

Fraud Prevention

To protect both our customers and our business, certain orders may require additional verification before they are approved for shipment.

If additional information is required, our customer support team will contact you using the information provided with your order.

Refunds

Approved refunds are processed in accordance with our Returns & Refund Policy.

Once a refund has been approved, it will be issued to the original payment method used for the purchase.

Refunds are generally processed within 7 business days, although the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Payment Issues

If you experience any issues while making a payment, we recommend:

• Confirming that your billing information is accurate.

• Ensuring sufficient funds are available.

• Contacting your bank or payment provider if the transaction is declined.

• Trying the purchase again after a short period if the issue is temporary.

If the problem continues, please contact our customer support team for assistance.

Contact Us:

Legal Entity: Zevlo Pty Ltd

ABN: 94 700 281 616

Business Address:
27 Protea Street, Greenwood WA 6024, Australia

Email:
info@norelia.com.au

Phone:
+61 458 528 586

Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00)

Need assistance?
Our customer support team is available during regular business hours.