Frequently Asked Questions

FAQs

Welcome to the Norelia FAQ page. We're here to answer your questions and make sure you have the best possible shopping experience. If you can't find what you're looking for please don't hesitate to contact us at info@norelia.com.au.

GENERAL

Norelia is an Australian owned online lighting store based in Greenwood, Western Australia. We curate a range of indoor and outdoor lighting for modern Australian homes — from statement chandeliers and pendant lights to solar garden lights and outdoor wall sconces. Every product is selected for its warmth, quality, and suitability for real Australian living.

Yes — Norelia is 100% Australian owned and operated. Our business is registered in Western Australia under Zevlo Pty Ltd ABN 94 700 281 616.

Not yet — Norelia is an online only store which allows us to keep prices fair and offer Australia wide shipping. We aim to bring the feel of a thoughtfully curated lighting showroom to your screen without the markup of a physical storefront.

Legal Entity: Zevlo Pty Ltd

ABN: 94 700 281 616

Business Address: 27 Protea Street, Greenwood WA 6024, Australia

Email: info@norelia.com.au

Phone: +61 458 528 586

Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00)

Need assistance?

Our customer support team is available during regular business hours.

Yes — all hardwired lighting must be installed by a licensed electrician in Australia. This is a legal requirement in all states and territories. Solar powered lights, battery operated lights, and plug-in lights do not require an electrician.

Yes — every purchase is covered by our 30 day satisfaction guarantee. If you are not fully satisfied contact us within 30 days of delivery for a refund or replacement. Learn more in our Return and Refund Policy.

Our lighting products are sourced for the Australian market and are compatible with Australian 240V electrical standards. For all hardwired lighting we always recommend installation by a licensed electrician as required by Australian law.

SHIPPING & DELIVERY

Yes — we offer free standard shipping on all orders within Australia. No minimum order value required. See our Shipping Policy for full details.

Here are our estimated delivery times:

Processing time: 1 - 2 business days
Transit time: 4 - 6 business days
Estimated total delivery time: 5 - 8 business days depending on your location

Norelia is based in Western Australia. Our products are fulfilled and shipped through international logistics partners and warehouses so the shipping origin may differ from our business address. This is standard practice for online retailers and does not affect your consumer rights or our return policy.

At the moment we serve customers within Australia only. We are working on expanding to more regions in the future.

Once your order has shipped you will receive a tracking number via email. You can also use the Track Order page on our website to view your shipment status in real time.

While we do everything we can to meet estimated delivery windows, delays can occasionally occur due to weather, high order volumes, or carrier issues. If your order exceeds the estimated delivery window please contact us at info@norelia.com.au and our team will investigate and assist you promptly.

RETURNS & REFUNDS

We offer a 30 day return policy from the date of delivery. If you are not completely satisfied with your order contact us within 30 days and we will guide you through the return process. Items must be unused, undamaged, and in their original packaging with proof of purchase.

Email us at info@norelia.com.au with your order number and reason for return. Our team will review your request within 1 to 2 business days. If approved you will receive a Return Authorisation and return instructions. Please do not send items back without prior approval.

If you received a defective, damaged, or incorrect item we will cover the cost of return shipping. If you simply changed your mind or ordered the wrong product return shipping costs are the customer's responsibility. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

Once we receive and inspect your returned item your refund will be processed within 7 business days. Refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Yes — you can cancel your order any time before it ships for a full refund. Once your order has shipped it can no longer be cancelled but you are welcome to return it after delivery following our standard return process. Email info@norelia.com.au to request a cancellation.

Refunds are processed within 7 business days of us receiving and inspecting your returned item. Your refund will appear on your original payment method. Your bank or payment provider may take additional time to process the refund on their end.