Shipping policy

Last Updated: July 2026

At Norelia, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how orders are processed, estimated delivery timeframes, shipping costs, and other important delivery information.

Shipping Destination

Shipping Area: Australia

At this time, we deliver orders to addresses across Australia.

Order Processing

Orders are processed during our normal business days:

Business Days: Monday to Friday

Orders placed after our daily order cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Order Cut-Off Time

03:00 PM (GMT+10:00)

Orders received before the daily cut-off time are forwarded for processing on the same business day whenever possible.

Handling Time

1–2 Business Days (Monday–Friday)

Handling time includes:

  • Order verification

  • Payment confirmation

  • Quality inspection

  • Secure packaging

  • Preparing your shipment for dispatch

Estimated Delivery Time

Transit Time: 4–6 Business Days (Monday–Friday)

Once your order has been dispatched, delivery typically takes between 4 and 6 business days, depending on your delivery location and the shipping carrier.

Total Estimated Shipping Time

5–8 Business Days (Monday–Friday)

This estimated timeframe includes both order processing and delivery.

While most orders arrive within this timeframe, occasional delays may occur due to factors outside our control, including:

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Carrier operational delays

  • Remote delivery locations

  • Other unforeseen logistics interruptions

If a significant delay occurs, our support team will gladly assist you.

Shipping Cost

Free Standard Shipping

We proudly offer Free Standard Shipping on all eligible orders delivered within Australia.

There are no additional standard shipping charges at checkout unless clearly stated during the purchasing process.

All prices displayed on our website are in Australian Dollars (AUD).

Shipping Carriers

To ensure reliable and efficient delivery, we work with trusted shipping partners operating within Australia.

Depending on your delivery address and service availability, your order may be shipped using one of the following carriers:

  • Australia Post

  • Aramex Australia

  • CouriersPlease

  • StarTrack

  • Sendle

  • Team Global Express

  • Allied Express

  • Direct Freight Express

The shipping carrier is selected based on the destination, parcel size, and operational availability to provide the most efficient delivery service.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Tracking updates are provided by the shipping carrier and may take some time to appear after your shipment has been collected.

Delivery Address

Please ensure your shipping address is complete and accurate before placing your order.

Incorrect or incomplete address information may result in delivery delays, additional carrier charges, or unsuccessful delivery attempts.

If you notice an error in your shipping information, please contact us as soon as possible before your order has been dispatched.

Failed Delivery Attempts

If delivery cannot be completed because:

  • the recipient is unavailable,

  • the delivery address is incorrect,

  • or the parcel is unclaimed,

the carrier may attempt re-delivery or hold the parcel according to their standard procedures.

Additional charges may apply if a shipment must be returned and re-shipped due to incorrect delivery information provided at checkout.

Shipping Delays

Although we work hard to deliver every order on time, shipping schedules are estimates and cannot be guaranteed.

Delivery may occasionally be delayed due to circumstances beyond our control, including carrier disruptions, extreme weather, public holidays, or other unforeseen events.

We appreciate your patience should such delays occur.

Damaged Shipments

If your order arrives damaged during transit, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photographs of the damaged product

  • Photos of the shipping packaging

Our team will review the issue and work with you to provide an appropriate solution.

Contact Us:

Legal Entity: Zevlo Pty Ltd

ABN: 94 700 281 616

Business Address:
27 Protea Street, Greenwood WA 6024, Australia

Email:
info@norelia.com.au

Phone:
+61 458 528 586

Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00)

Need assistance?
Our customer support team is available during regular business hours.