Frequently asked questions
We’re here to help you have the best possible shopping experience. If you can’t find what you’re looking for, please contact us.
We offer a 30-day return policy. If you're not completely satisfied with your order, you can contact us within 30 days of receiving your item, and we'll guide you through the return process.
To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging where possible. For full details, see our Refund Policy
Yes, every purchase is covered by our 30-Day Satisfaction Guarantee.
If you're not fully satisfied, contact us within 30 days of delivery for a refund or replacement. Learn more in our Return & Refund Policy
You can reach us anytime at:
Email: info@norelia.com.au
Phone: +61 488 302 536
Our team responds within 24 business hours.
Support hours:
Monday–Friday 9:00 AM–5:00 PM AWST
Please contact us within 7 days of delivery at info@norelia.com.au with a brief description and photos of the issue. We'll review your case promptly and arrange either a replacement or refund in accordance with our Return & Refund Policy.
Yes, you can cancel your order any time before it ships for a full refund. Once your order has shipped it can no longer be cancelled, but you are welcome to return it after delivery by following our standard return process.
Email info@norelia.com.au for assistance.
Once your order has shipped, you’ll receive a tracking number via email.
You can also use the “Track Order” page on our website to view your shipment status in real time.
Our estimated delivery times are:
- Processing time: 1 to 2 business days (Monday to Friday)
- Transit time: 6 to 12 business days (Monday to Friday)
- Estimated total delivery time: 7 to 14 business days depending on your location
All orders include tracking. You'll receive an email with your tracking details once your order ships. For more details visit our Shipping Policy.
Norelia is an Australian owned online store based in Greenwood, Western Australia. Our products are fulfilled and shipped through international logistics partners and warehouses.
Because orders are fulfilled internationally the shipping origin may differ from our business address listed on our website. Our Greenwood address is our business contact address and is not the location from which orders are shipped.
Your order may be fulfilled and shipped from an international warehouse or fulfilment centre.
At the moment we serve customers within Australia only with free standard shipping. We are looking forward to expanding into more regions as we continue to grow.
Yes — we offer free standard shipping on all orders within Australia. See our Shipping Policy for more information.